Citrix Podio Status Page Status

Citrix Podio Status Page

All Systems Operational

About This Site

Welcome to the Podio Status page. This page will be updated when there are incidents impacting key functionality and multiple customers. Subscribe to Email, SMS, or RSS Feed updates by clicking the button above. For any questions and concerns please contact our team here: https://help.podio.com/hc/en-us

Web Operational

API Operational

Email Operational

Advanced Workflow Automation Operational

Advanced Workflow Automation Failover Queue Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web response time

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API response time

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Bulk background tasks: data export, import and bulk calculations

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Calculation Delay

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Podio webhook queue delay

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Workflow automation trigger delay

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Workflow automation webhook-flow queue delay

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Workflow automation response time

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Workflow automation manual flow queue delay

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Past Incidents

Sep 28, 2022

No incidents reported today.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Podio is temporarily inaccessible

Postmortem - Read details
Sep 16, 15:25 EDT

Resolved - While Podio is up and running again and we continue to monitor the situation, the Podio team deeply regrets the inconvenience caused to our users and their businesses due to the downtime seen in the past two days.

Please know our teams are working hard as you read this to ensure such incidents do not occur again in the near future. We take such outages very seriously at Podio and will share a Postmortem report containing the timeline overview of the issue and the plan of action to remediate such incidents in the future by EOD today.

Again, please accept our deepest apologies for the inconvenience caused today and yesterday.
Sep 16, 08:33 EDT

Update - While Podio is up and running again and we continue to monitor the situation, the Podio team deeply regrets the inconvenience caused to our users and their businesses due to the downtime seen in the past two days.

Please know our teams are working hard as you read this to ensure such incidents do not occur again in the near future. We take such outages very seriously at Podio and will share a Postmortem report containing the timeline overview of the issue and the plan of action to remediate such incidents in the future by EOD today.

Again, please accept our deepest apologies for the inconvenience caused today and yesterday.
Sep 16, 07:13 EDT

Monitoring - Podio is up and running and we are monitoring to ensure all the services are available to end-users.
Sep 16, 06:35 EDT

Identified - The issue has been identified and the Citrix Engineering team is working on a fix
Customers may still not be able to access Podio. We will keep Podio users updated on this page.
Sep 16, 06:29 EDT

Update - We are continuing to investigate this issue.
The Citrix Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio up and running again
Sep 16, 06:16 EDT

Update - We are continuing to investigate this issue.
Sep 16, 05:36 EDT

Investigating - We are currently investigating this issue.
Sep 16, 05:32 EDT

Sep 15, 2022

Urgent Maintenance

Completed - The maintenance has been successfully completed. Thank you for your patience.
Sep 15, 16:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT

Scheduled - We will be undergoing a maintenance in this window. We apologise for the short notice but are prioritising this as one of the actions to avoid an outage like https://status.podio.com/incidents/5gvrh4zk86mz that we faced 15th Sep 2022 morning EDT. We expect Podio to remain available through this maintenance window but we might see small delays, errors or temporary glitches that would overcome automatically once the maintenance is over.

Timeframe for scheduled maintenance is 15th Sep 3:00PM- 5:00PM EDT | 15th Sep 9:00PM - 11:00PM CET / 16th Sep 00:30AM-2.30AM IST
Sep 15, 14:33 EDT

Podio is temporarily not accessible

Postmortem - Read details
Sep 16, 15:25 EDT

Resolved - At this time, we believe that the issues have been fully resolved.

We will continue to monitor closely. If any further issues are seen, please contact Citrix Technical Support.
Sep 15, 11:10 EDT

Update - Podio is now up and running with some degraded features. Customers may still be experiencing issues with real-time updates for viewing. In addition, updating items is currently unavailable.

We continue to work towards mitigating the issue completely.

More information will be provided as it becomes available.
Sep 15, 10:50 EDT

Update - The mitigation actions continue to alleviate some of the issues seen by users. The Citrix engineering team has seen improvement in some customers.

We continue to work towards mitigating the issue completely.

More information will be provided as it becomes available.
Sep 15, 10:43 EDT

Update - At this point, mitigation actions seem to be alleviating some of the issues seen by users.

The Citrix engineering team has seen improvement in some customers. We are continuing to work towards mitigating the issue completely.

More information will be provided as it becomes available.
Sep 15, 10:16 EDT

Update - The team has tried some potential fixes to resolve the issue but nothing has worked so far. We continue to work on a resolution.
At present we are unable to give an ETA for delivery of the resolution. We will provide further update will be provided once we have fix in place or sooner if needed.

We will conduct a full Root Cause Analysis to avoid this issue from occurring in the future after this incident is resolved. Right now, the team is fully dedicated to fixing Podio.
Sep 15, 10:02 EDT

Update - We are continuing to work on a fix for this issue.
Sep 15, 09:23 EDT

Update - The team is actively working on a resolution. Customers may still not be able to access Podio.
We will keep Podio users updated on this page.
Sep 15, 08:42 EDT

Update - The Citrix Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio up and running again
Sep 15, 08:22 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 15, 08:15 EDT

Update - We are continuing to investigate this issue.
Sep 15, 07:45 EDT

Investigating - The delays could not be mitigated with the fix, we are continuing to investigate further.
Sep 15, 07:16 EDT

Update - The delays could not be mitigated with the fix, we are continuing to investigate further.
Sep 15, 07:16 EDT

Monitoring - A fix has been deployed. Delays should now be resolved.
In case your calculations, imports, exports or workflows failed, you might need to re-trigger them.
We will continue to monitor the situation for sometime.
Sep 15, 07:03 EDT

Update - A fix has been deployed. Delays should now be resolved.
In case your calculations, imports, exports or workflows failed, you might need to re-trigger them.
We will continue to monitor the situation for sometime.
Sep 15, 07:03 EDT

Identified - The issue has been identified and the Citrix Engineering team is working on a fix
Sep 15, 06:50 EDT

Update - We are continuing to investigate this issue.
Sep 15, 06:35 EDT

Update - We are continuing to investigate this issue.
Sep 15, 06:34 EDT

Investigating - We are currently investigating the issue.
Sep 15, 06:34 EDT

Sep 14, 2022

No incidents reported.