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Incident Report for Podio Status Page
Resolved
The incident impacting Podio services is now resolved and customers should experience normal functionality at this moment. We will continue to monitor closely. If any further issues are experienced, please contact Podio Support.
Posted Dec 13, 2022 - 08:08 EST
Monitoring
A fix has been implemented and we are monitoring the recovery of Podio as the backlog of job queue processing is underway. Our Engineering teams remain engaged for any further impact and we expect the service to return to normal operations shortly.
Posted Dec 13, 2022 - 07:42 EST
Identified
The issue has been identified and we are implementing a fix. We are monitoring Podio web app services for recovery and shall provide additional updates regularly.
Posted Dec 13, 2022 - 07:24 EST
Update
We are continuing to investigate the issue and apply mitigation steps to recover the service. We will provide regularly updates as this incident develops.
Posted Dec 13, 2022 - 07:20 EST
Update
We are continuing to investigate the issue and will provide regularly updates as this incident develops.
Posted Dec 13, 2022 - 06:54 EST
Update
We are continuing to investigate the issue and will provide regularly updates as this incident develops.
Posted Dec 13, 2022 - 06:10 EST
Update
Impact: All Podio web app services are not accessible to end-users, across all regions. Customers may also see some delays in Workflow Automation processing.
Current Status: Citrix Engineering team are engaged and investigating the issue. At present there are no identifiable work arounds or ETA for a fix.
Next Steps: We shall continue to provide regular updates as this incident develops.
Posted Dec 13, 2022 - 05:46 EST
Investigating
We are investigating issue where users are unable to access Podio
Posted Dec 13, 2022 - 05:09 EST
Monitoring
The fix has worked and delays have been eliminated for now. However, to ensure consistent performance, we will continue to monitor the situation for another one hour.
Posted Dec 13, 2022 - 05:01 EST
Update
The queue delay is starting to come down with the fix, we continue to monitor the situation to ensure the delays are completely eliminated.
Posted Dec 13, 2022 - 04:29 EST
Identified
We have been able to identify the issue causing elevated queue processing time. The team is now working on a fix to bring down the delays.
Posted Dec 13, 2022 - 03:57 EST
Investigating
We are currently investigating this issue.
Posted Dec 13, 2022 - 03:26 EST
This incident affected: Web, API, Email, Advanced Workflow Automation, and Advanced Workflow Automation Failover Queue.