We have been monitoring all transactions going through our billing service provider and we can now mark this incident resolved. All Podio upgrades should work as expected now. We apologise for the inconvenience caused and thank you for your patience.
Posted Jan 11, 2023 - 14:47 EST
Monitoring
A fix has been implemented and we are monitoring the systems. All Podio upgrades and invoice payments should work fine now.
Posted Jan 11, 2023 - 14:22 EST
Update
We continue to work on a fix for the issue caused by integration with our billing service provider. We will provide an update as soon as resolution is available. Thanks for your patience.
Posted Jan 11, 2023 - 13:46 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 11, 2023 - 09:57 EST
Investigating
Podio users might be facing issue with upgrading their plans and paying their invoicing. We have identified the issue and are working on a fix.