The incident has been resolved. However, team continues to monitor the system performance. We apologize for the inconveniences experienced today and thank you for your patience!
Posted Feb 17, 2020 - 18:09 EST
Update
Team completed Configuration change to optimise database, as a follow up activity from last weekend's maintenance. We continue to monitor the results.
Posted Feb 17, 2020 - 15:23 EST
Monitoring
A fix has been implemented and we'll monitor the results.
Posted Feb 17, 2020 - 12:20 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 17, 2020 - 10:34 EST
Update
The team continues working to resolve the intermittent latency issues seen while ramping up post the scheduled database maintenance over the weekend.
Posted Feb 17, 2020 - 08:26 EST
Identified
We are working on reducing the latencies. We will keep this incident open for a couple hours or a day to continue monitoring the issues as they are intermittent in nature.
Posted Feb 17, 2020 - 05:04 EST
Investigating
We continue to see the intermittent delays and dropouts again. Updates will follow